Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 2-5 Business Days.

Orders and shipments are processed and sent during weekdays. If we are experiencing a high volume of orders, you may experience a minor delay in delivery. We will communicate these changes when we are experiencing an influx of orders so you know what to expect.

Shipping Rates and Delivery Estimates

All of our orders are shipped through Canada Post Expedited Shipping. If you are a domestic order, you should expect to receive your package within 2-5 business days. If you are national, you should account for at least 7 days before your package delivers. Please keep in mind you may experience a delay in your delivery if Canada Post is experience a large influx of shipments.

Find the delivery standard from your postal code to a Canadian destination at canadapost.ca/deliverytool.

FREE SHIPPING

All customers purchasing over $99 from Skin Vitality will receive FREE Shipping on their order. 

RISK OF LOSS

All items purchased from Skin Vitality Medical Clinic are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

RETURNED GOODS

Skin Vitality Medical Clinic will grant a credit note or replacement for product returned within 2 months or less from the expiration date. Returned goods must be authorized by Head Office Location. A 25% restocking fee may be applied. No credit will be issued under the following conditions:

Products where the containers have been opened or altered, including kits

Products that have been involved in a sacrifice, fire or bankruptcy sale;

Products that have been damaged by transport, fire, water or smoke;

Products that have expired.

All prices and terms and conditions are subject to change without notice. *based on approved credit